Terms and Conditions
We dye our yarns to order, so there could be up to 14 days between your order's placement and receipt. Keep in mind that we are only human and during extra busy seasons (like the late fall and Christmas), it may be slightly longer than 14 days. International shipments will likely take extra time. Complex special orders may take more time. If you are in a rush, please let us know and we will try to rush your order.
We want you to be 100% satisfied with your purchase. We will accept returns and pay return shipping if you return the yarn to us in its original condition within one month of receiving your yarn. Yarn can be exchanged or money will be refunded at the customer's request. Exceptional customer service is one of our core values, and we will not rest until you are happy.
If there are any problems, contact
Natasha Laity Snyder
Any returns should be shipped to:
Unplanned Peacock Studio
1585 Stanley Branch Road
Ferrum, VA 24088